Kyle's Page

Walt Disney was well known for his passionate pursuit of excellence and providing a premier customer experience. His commitment has been passed down, year after year, to ever employee who works at the Magic Kingdom. There are many reminders of his legacy, throughout the parks for every employee to see - "The guests only see the magic."

What do your guests or customers see and experience? Is it magic or something less than that? In order to keep your existing customers and attract new ones, you… Continue

Natural ability and hard-earned talent lead many to the pinnacle of life and business. Reaching this level of success actually becomes the most dangerous day in the life of a business or career. The day you become number one, the day you grab market share or overcome your competitors, makes it easy to start reading and believing your own press clippings or the accolades of the masses. This usually will lead to complacency and the hunt for shortcuts.

The media today is especially skilled at shin… Continue

The importance of having a clear vision for both yourself and your business is very important. Most entrepreneurs have a vision of what they want to create, however, they usually fail due to their inability to articulate, passionately own and relentlessly drive it.

Articulating a vision requires more than printing up business cards and printing posters, or even sharing it at meetings. It requires making it relevant to those you are sharing it with. This requires deep thought and some series of… Continue

Pointing fingers and placing blame and deciding who is at fault has become the norm in both business and society. This leads to the "It isn't my job" syndrome. Unfortunately this leads to poor service and poor performance.

There is a classinc old story which sums up what happens with a shoulder shrugging approach to business. It is the story about four employees. Everybody, Somebody, Anybody and Nobody. There was an important job to be done for a customer and Everybody was sure that Somebody wo… Continue